Terms and conditions

1. GENERAL PROVISIONS

1.1. These General Terms and Conditions govern the relations between “Infosystems International” EAD, UIC 203773538, with registered office and registered address: Sofia, p.k. 1582, 105A “Prof. Dr. Tsvetan Lazarov” Blvd. (hereinafter referred to as the “Provider”), and the users of the CMRHub web platform (hereinafter referred to as the “Platform”).

1.2. CMHRub is a web-based platform, including a mobile application, which provides the opportunity to:

creation, management and processing of electronic consignment notes (eCMR);
management of transport tasks and routes;
real-time vehicle and delivery tracking;
management of partners, assets and user profiles;
electronic signing and document exchange;
centralized storage and processing of transport data.

1.3. By accessing and using the Platform, the User declares that he is familiar with these General Terms and Conditions and agrees to them.

1.4. The platform is designed for digitalization and optimization of logistics processes, ensuring higher transparency, efficiency and compliance with applicable regulatory requirements.

2. DEFINITIONS

For the purposes of these General Terms and Conditions:

Platform – the web-based CMHRub system, including the mobile application and all its functionalities;
eCMR – electronic waybill, which is a digital document for the transport of goods, created, processed and stored through the Platform;
User – an individual or representative of a legal entity registered on the Platform;
Profile – an individual profile created to access the Platform;
Services – all functionalities provided through the Platform;
Paid services and packages – functionalities and prepaid offers available for purchase through the Platform;
Partners – third parties (forwarders, carriers, customers) introduced into the Platform.

3. REGISTRATION AND ACCESS

3.1. Access to the Platform is achieved through registration with a valid email address and password.

3.2. Upon registration, the User provides the following data:

company data (name, valid email address, telephone, UIC, address);
personal data (name, phone, valid email address).

3.3. The user is responsible for the accuracy of the entered data.

3.4. The user profile is personal, non-transferable and cannot be used by third parties.

3.5. The Provider has the right to temporarily or permanently restrict the User’s access to the Platform in the event of:

violation of these General Terms and Conditions;
suspicion of abuse or misuse;
providing false data;
need to protect the security of the Platform and its Users.

4. PLATFORM FUNCTIONALITIES

4.1. The Platform provides the opportunity for Users to:

use its functionalities via a web interface and/or mobile application;
create, edit and manage eCMR documents;
create and track transport tasks and routes;
enter, store and manage data about partners, vehicles, drivers and warehouses;
manage Users and roles within their organization;
sign documents electronically through the Platform;
receive information and reports related to the activities performed.

5. DATA AND eCMR DOCUMENTS

5.1. All data entered or processed through the Platform are the property of the User.

5.2. The user is fully responsible for:

the accuracy, completeness and legality of the entered data;
the content of the created eCMRs;
use of the Platform in accordance with applicable law.

5.3. The Provider does not verify, control or validate the entered data and created documents.

5.4. The platform provides a technical capability for the creation and exchange of eCMR.

5.5. The user is responsible for the legal validity and applicability of the eCMR used in accordance with applicable law.

6. CONSUMER RIGHTS AND OBLIGATIONS

6.1. The User undertakes:

to use the Platform lawfully;
not to enter false or misleading data;
to keep your account access data safe;
not to violate the rights of third parties.

6.2. The user is fully responsible for:

your actions on the Platform;
compliance with these General Terms and Conditions;
all damages caused by unauthorized use of the Platform.

7. LIMITATIONS AND LIABILITY

7.1. The Provider does not guarantee continuity of the services provided in the following cases:

technical problems or malfunctions;
performing planned or emergency maintenance;
circumstances beyond the Supplier’s control.

7.2. The Supplier is not liable for direct or indirect damages resulting from:

incorrect or illegal use of the Platform by the User;
incorrect or incomplete data entered;
actions or inactions of third parties, including partners of the User.

8. PAYMENTS AND FEES

8.1. Some of the services on the Platform are provided for a fee through the purchase of service packages or single services.

8.2. Payments are made via payment cards (debit, credit and other), including cards with the Visa and Mastercard trademarks.

8.3. Payment processing is carried out through First Investment Bank AD, a licensed credit institution operating in accordance with applicable Bulgarian and European legislation.

8.4. When making a payment, the User enters his payment card details in a secure environment of First Investment Bank AD.

8.5. The Provider, its employees or representatives do not have access to the payment card data that is exchanged between the User and the servicing bank when making a payment.

8.6. The User is responsible for protecting the data of his payment instruments, as well as for all transactions carried out with them on the Platform.

8.7. The Supplier is not responsible for:

transaction rejection by the card issuer;
unauthorized use of a payment card by third parties;
bank fees;
technical problems related to banking infrastructure.

8.8. If a refund is necessary, the rules of the relevant bank, card organization and applicable legislation apply.

9. PERSONAL DATA PROTECTION

9.1. The Provider processes personal data of Users in accordance with applicable Bulgarian and European legislation, including Regulation (EU) 2016/679 (GDPR).

9.2. The Provider may process personal data such as name, email address, telephone number, company details and technical data (including IP address and information about the device used).

9.3. Personal data is processed for the purposes of:

registration and creation of a user profile;
provision and use of the functionalities of the Platform;
management of relationships with Users;
fulfillment of legal obligations of the Supplier.

9.4. The Provider takes appropriate technical and organizational measures to protect personal data from unauthorized access, loss, unlawful disclosure or destruction.

9.5. Personal data may be provided to third parties only when this is necessary for the provision of services, fulfillment of a legal obligation or if there is a legal basis.

9.6. The user has the right to access, rectify, delete, restrict processing, data portability and object to the processing of his personal data, in accordance with applicable law.

9.7. Detailed information regarding the processing of personal data is contained in the Provider’s Privacy Policy, available at the following address: https://infosys.bg/gdpr/.

10. INTELLECTUAL PROPERTY

10.1. All rights to the Platform, including, but not limited to, software, database, design, texts, graphic elements and functionalities, are owned by the Provider or the relevant right holders.

10.2. The Platform and its content are protected under applicable copyright and related rights legislation.

10.3. The User does not have the right to copy, distribute, modify or use in any way content from the Platform outside of the provided functionalities, without the express written consent of the Provider.

10.4. The User retains his rights to the data and content he enters into the Platform.

11. TERMINATION

11.1. The User may terminate the use of the Platform at any time.

11.2. The Provider may terminate or restrict access to the Platform in the event of:

violation of these General Terms and Conditions;
abuse or misuse;
providing false data;
the need to protect the security of the Platform or other Users.

11.3. Upon termination of access to the Platform, the User’s data may be stored by the Provider for a period and under conditions consistent with applicable legislation.

12. CHANGES TO THE GENERAL TERMS AND CONDITIONS

12.1. The Supplier has the right to amend these General Terms and Conditions.

12.2. Amendments shall enter into force from the moment of their publication on the Platform, unless expressly stated otherwise.

12.3. Users are deemed to be notified of the changes by their publication on the Platform.

13. APPLICABLE LAW AND DISPUTES

13.1. Bulgarian legislation shall apply to all unresolved issues.

13.2. All disputes shall be resolved by the competent court in the Republic of Bulgaria.